Crisis Support
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Crisis Support, Mental Health and Employment, Eating Disorders, Self harm, Psychosis, Anxiety, Mental Health, Military & Veterans, Immigration & Asylum, Prison, Pregnancy, Missing Persons, LGBTQIA+, Housing & Homelessness, Gender Identity, Family & Parental, Abuse Support (Sexual, DV & Child), Discrimination, Crime, Disability, Bereavement, Autism & ADHD and Substance Misuse & Addiction.
Samaritans
To talk about anything that is upsetting you, you can contact Samaritans 24 hours a day, 365 days a year.
116 123
jo@samaritans.org
National Suicide Prevention Helpline UK
Offers a supportive listening service to anyone with thoughts of suicide.
0800 689 5652
info@spbristol.org
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Sane
If you're experiencing a mental health problem or supporting someone else, you can call between 4:30pm - 10:30pm
0300 304 7000
info@sane.org.uk
Campaign Against Living Miserably
That means standing against feeling shit, standing up to stereotypes, and standing together to show life is always worth living.
Stand with us.
Join the campaign...and help us make sure everyone gets the support they need, no matter what.
0800 58 58 58
info@thecalmzone.net
The Mix
If you're under 25, you can call The Mix on 3pm–midnight every day, request support by email
0808 808 4994
https://www.themix.org.uk/get-support/speak-to-our-team/email-us
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Papyrus (HopelineUK)
If you're under 35 and struggling with suicidal feelings, or concerned about a young person who might be struggling, you can call Papyrus HOPELINEUK
weekdays 10am-10pm, weekends 2pm-10pm and bank holidays 2pm–10pm.
0800 068 4141
pat@papyrus-uk.org
Nightline
Nightlines are student-run listening and information services, open at night when other services on campus may be closed.
Every night of term, student volunteers all over the UK answer calls, texts, instant
messages and talk in person with their fellow university students about anything that is troubling them.
Search for nearest Nightline via website
https://nightline.ac.uk/want-to-talk/
C.A.L.L (Wales)
The service provided by CALL falls into two parts.
Initially the caller is offered emotional support through listening and allowing them to express their feelings regarding any crisis or situation.
We also provide an information service whereby from the database we can provide contacts for agencies, both statutory and voluntary, local to the caller
0800 132 737
info@selfinjurysupport.org.uk
Anxiety Support
Anxiety UK
Join us now to get an extensive package of support and to become part of a community of people who live with and understand anxiety. Y
our membership subscription also helps support our work; not only will you be helping yourself, you’ll be helping others too.
The wide-ranging symptoms of anxiety can at times feel overwhelming, however knowledge is power.
03444 775 774
support@anxietyuk.org.uk
No Panic
No Panic provides crucial support that fills the gaps left by statutory services. Quite often people who contact No Panic have been waiting a long time for therapy or have been refused help as they do not fit the mandatory service criteria.
No Panic offers support that can prevent certain situations from a reaching crisis point. We have the insight to know that no one treatment will work for an individual. Enabling choice is paramount in helping people to discover their own potential which educates them on how to personally manage their mental health.
01952 680835
info@nopanic.org.uk
OCD Action
We are here because OCD tears families apart and leaves people isolated and exhausted. OCD ruins lives. It is a sad fact that many people with OCD delay seeking help.
They put up with it for too long, perhaps thinking that nothing can be done or just not knowing where to turn. OCD Action believes in taking action.
We want people affected by OCD to seek help, to understand their treatment options and find the support and motivation they need to fight back. OCD is treatable, it can get better.
0300 636 5478
info@ocdaction.org.uk
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OCD UK
We provide advice, information, and support services for those affected by OCD, and campaign to end the trivialisation and stigma of OCD.
Uniquely, the charity is completely service-user led, everyone involved in the organisation have personal experience of OCD, either directly or through a loved one
01332 588112
office@ocduk.org
Triumph Over Phobias
Triumph Over Phobia (TOP UK) is a UK registered charity which specialises in helping sufferers of phobias, obsessive compulsive disorder and other related anxiety disorders to overcome their fears.
We do this by running a network of weekly, supported self-help groups which deliver a model of Behaviour Therapy.
Behaviour Therapy is a very effective, evidence based treatment method for a variety of anxiety disorders. It uses exposure therapy to help people face their fears and manage their anxiety.
01225 422705
llttfsupport@topuk.org
Mental Health Support
MIND Infoline
Our Infoline provides an information and signposting service. We're open 9am to 6pm, Monday to Friday (except for bank holidays).
0300 123 3393
info@mind.org.uk
ReThink Advice
Our Advice Service gives practical advice to adults living in England who are affected by mental illness. We advise people with a mental health problem, their
friends, families and carers.
We advise professionals who may want to know more about mental illness and how they can support the person they are working with.
The Advice Service are expertly trained in a range of issues, including; mental health conditions, access to care and treatment, different medications and treatments, individual rights under the Mental Health Act, social care, and welfare benefits.
0808 801 0525
advice@rethink.org
Association for Post Natal Illness
The Association has a countrywide network of phone and e-mail volunteers, who have had, and recovered from post-natal illness.
The volunteers are carefully vetted to ensure that they are completely well, that they have had no previous mental illness and that they are not opposed to drug therapy.
Depressed mothers are contacted at regular intervals throughout their illness and the recovery period. The relationship between the volunteer and depressed mother is regularly monitored.
0207 386 0868
info@apni.org
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Charlie Waller Memorial Trust
We help young people to understand their own mental health, to equip them to support themselves and those around them, and to empower them to talk more
openly about the subject.
Much of our work takes place in partnership with those with responsibility for young people - families, schools, colleges, universities, and employers.
01635 869754
hello@charliewaller.org
Turning Point
We work with people who need our support with their drug and alcohol use, mental health, offending behaviour, unemployment issues and people with a learning disability.
We inspire and empower them to discover new possibilities. Everything is aimed at providing good quality, person-centred services in the right location at the right time.
020 7481 7600
info@turning-point.co.uk
Depression UK
Depression UK is a national Self Help Organisation that offers support to its several hundred members. Most suffer from depression; others may be past
sufferers, or care for those who have the illness.
0845 769 7555
info@depressionuk.org
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Pandas Foundation
Our aim is to make sure no parent, family or carer feels alone. We have a variety of support services available to ensure help is delivered in a way that is right for you.
No one suffering any form of mental illness should feel they’re on their own. And we only offer motivational and positive content through our social media channels, which adds to our value for the parents who need our help the most.
0808 1961 776
info@pandasfoundation.org.uk
Action for Happiness
The mission of Action for Happiness is to promote a happier world, through a culture that prioritises happiness and kindness.
We do this by helping people get together regularly (face-to-face where possible) to learn evidence-based skills for happier living, feel a sense of belonging and commit to personal action to create more happiness, both for themselves and others.
We have no religious, political or commercial affiliations and welcome people of all faiths (or none) and all parts of society. Members of the movement make a simple pledge: to try to create more happiness in the world.
020 3287 1354
info@actionforhappiness.org
Sane
We offer a wide variety of support to help people deal with the personal and practical impacts of mental health issues.
The services we can provide range from one-to-one support in the community to supported accommodation and making sure people understand and are able to express their needs in their dealings with official bodies
020 7780 7300
contact-us@together-uk.org
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Together for Mental Wellbeing
We offer a wide variety of support to help people deal with the personal and practical impacts of mental health issues.
The services we can provide range from one-to-one support in the community to supported accommodation and making sure people understand and are able to express their needs in their dealings with official bodies.
020 7780 7300
contact-us@together-uk.org
No Panic
We provide crucial support that fills the gaps left by statutory services. Quite often people who contact No Panic have been waiting a long time for therapy or have been refused help as they do not fit the mandatory service criteria.
No Panic offers support that can prevent certain situations reaching crisis point. We know that no one treatment will work for an individual.
Choice is paramount in helping people to discover their own potential which educates them on how to personally manage their mental health
0300 772 9844
admin@nopanic.org.uk
Substance Misuse and Addiction
Al-Anon
Offers understanding and support for families and friends of alcoholics, whether they are still drinking or not. Also provide support for young people affected by
alcoholics.
020 7593 2070
enquiries@al-anonuk.org.uk
DrugFAM
Helpline providing support to families and friends affected by a loved one's substance abuse. Trained helpline staff and volunteers have direct personal
experience of how addiction can affect families and can provide a listening ear, help explore options and understand problems better.
0300 888 3853
office@drugfam.co.uk
GamCare
GamCare operates the National Gambling HelpLine, funded by GambleAware. The HelpLine provides information, advice and support for anyone affected by problem gambling, including family and friends.
0207 801 7000
info@gamcare.org.uk
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Parents Support Link
Supports and informs the family and friends of people who use drugs or alcohol. Provide a telephone contact line with a trained person. The main aim of the
telephone contact line is to listen and discuss ways forward. Arrangements can be made for callbacks
023 80 39 97 64
admin@pslcharity.org.uk
PostScript 360
Confidential support line providing information and support for individuals to reduce the harms caused by prescribed drugs associated with dependence and withdrawal through a wrap-around service of one to one therapy, group therapy and a telephone support service
0117 9663629
info@postscript360.org.uk
NACOA
Free and confidential helpline providing information, advice and support for everyone affected by a parent's drinking. The helpline is available for children, adults, concerned others and professionals alike and is a safe place to talk. There is no need to provide your name or tell anyone else you are talking to NACOA.
0800 358 3456
helpline@nacoa.org.uk
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We Are With You
Free confidential online advice for people who need support on drugs or alcohol. Can help with goals, stopping completely or just staying safe and healthy. The service is also available to those who need advice about someone else’s drug or alcohol
https://www.wearewithyou.org.uk/
Forward Leeds
Forward Leeds supports adults and young people to make healthy choices about alcohol and drugs. We reduce risk-taking behaviors through dedicated prevention, early intervention and tailored programmes. Our ultimate goal is to support people to achieve and sustain recovery.
0113 8872477
nfo@forwardleeds.co.uk
St Annes, Leeds
We operate a leading Residential Alcohol Rehab and Detox Service, Harm Reduction Crisis Service. We are proud to be part of the Forward Leeds Drug and
Alcohol Service
0113 2435151
info@st-annes.org.uk
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Alcoholics Anonymous AA
AA is concerned solely with the personal recovery and continued sobriety of individual alcoholics who turn to the Fellowship for help.
0800 917 7650
help@alcoholics-anonymous.org.uk
Alcohol Concern
We are not anti-alcohol; we are for alcohol change. We are for a future in which people drink as a conscious choice, not a default; where the issues which lead to
alcohol problems – like poverty, mental health issues, homelessness – are addressed; where those of us who drink too much, and our loved ones, have access to high-quality support whenever we need it, without shame or stigma.
0207 566 9800
contact@alcoholconcern.org.uk
Cocaine Anonymous
Cocaine Anonymous is a fellowship of men and women who share their experience, strength and hope with each other so that they may solve their common problem and help others to recover from their addiction. The only requirement for membership is a desire to stop using cocaine and all other
mind-altering substances
0800 612 0225
wtf@cauk.org.uk
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Drink Aware
We can help you learn about the impact of alcohol on you, your family or friends. Here we'll support you with the advice and information you need. Whether you, a
loved one or an employee needs support; find the information, strategies and tools to change your relationship with alcohol and reduce your drinking.
0207 766 9900
contact@drinkaware.co.uk
Gamblers Anonymous
Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same.
0330 094 0322
info@gamblersanonymous.org.uk
Marijuana Anonymous
We are self-supporting through our own contributions. MA is not affiliated with any religious or secular institution or organization and has no opinion on any outside controversies or causes.
Our primary purpose is to stay free of marijuana and to help the marijuana addict who still suffers achieve the same freedom. We can do this by practicing our suggested twelve steps of recovery and by being guided as a group by our twelve traditions.
0300 124 0373
helpline@marijuana-anonymous.org.uk
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Narcotics Anonymous
We are Narcotics Anonymous in the United Kingdom & Channel Islands. If you have a problem with drugs, we are recovering drug addicts who can help you get and stay clean.
0300 999 1212
pi@ukna.org
Talk to Frank
Find out everything you need to know about drugs, their effects and the law. Talk to Frank for facts, support and advice on drugs and alcohol today
0300 123 6600
frank@talktofrank.com
Animal Bereavement
Blue Cross
Offers confidential support, understanding and practical information for pet owners and others in contact with animals through its telephone and email support line
service.
0800 096 6606
pbssmail@bluecross.org.uk
Autism & ADHD Support
GEMS
GEMS confidential helpdesk offers a single point of contact to access information, advice and support for children, young people and adults who are diagnosed with or who are on the pathway to diagnosis for autism and / or attention deficit hyperactivity disorder (ADHD).
The service also supports parents and carers.
0800 999 1342
gems.4health@nhs.net
Nation Autism Society
We are the UK's leading charity for people on the autism spectrum and their families.
Since 1962, we have been providing support, guidance and advice,
as well as campaigning for improved rights, services and opportunities to help create a society that works for autistic people.
0207 833 2299
nas@nas.org.uk
Bereavement Support
Brake - Road Safety
Brake supports people who have been bereaved or seriously injured in a road crash, as well as the family, friends and professionals supporting them.
Support is provided via literature and through a telephone helpline staffed by professionals.
0808 800 0401
helpline@brake.org.uk
Child Death Helpline
Helpline for anyone affected by the death of a child of any age, under any circumstances, however long ago.
Whilst most calls are from parents, enquiries from family, friends, teachers, emergency services staff and healthcare professionals also welcome.
0808 800 6019
contact@childdeathhelpline.org
Child Bereavement UK
Free confidential bereavement support by telephone, video or instant messenger, wherever you live in the UK.
0800 028 8840
helpline@childbereavementuk.org
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Cruse Bereavement Care
Helpline offering emotional support after a bereavement. Can also signpost to face to face support and to organisations offering practical advice on financial, legal or housing issues after a death.
0808 808 1677
helpline@cruse.org.uk
Grief Encounter
Confidential helpline, staffed by trained professionals, offering support and advice to bereaved children, young people and adults. Support also available via email or 1-2-1 live chat session with a Grieftalk counsellor.
Further support includes one to one counselling, group activities, family fun days, residential camps and interactive online services.
0808 802 0111
grieftalk@griefencounter.org.uk
Anne Robson Trust
If you or someone close to you is dying, you can talk to us. Facing the end of life can leave many of us feeling isolated and alone. Our trained helpline volunteers are
here to listen to you and support you.
We are here for you whether you’re the person who is dying, or a family member or friend.
0808 801 0688
helpline@annerobsontrust.org.uk
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Winston's Wish
National confidential helpline offering support, information and guidance to all those caring for a child or young person who has been bereaved. The helpline is staffed by people with experience and knowledge of supporting bereaved children and families. The Team can offer support and information, discuss options,mmake practical suggestions and help work out how best to support the bereaved child.
0808 802 0021
info@winstonswish.org.uk
Lullaby Trust
The Lullaby Trust is a registered charity dedicated to protecting babies and their families from sudden infant death syndrome (SIDS).
0808 802 6869
info@lullabytrust.org.uk
Bereavement Advice Centre
We give practical information and advice and signposting on the many issues and procedures that face us after the death of someone close.
If we do not know the answer to a concern or query we will research it and call back within an agreed period of time or signpost to another organisation which can give the information required.
0800 634 9494
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The Compassionate Friends
We aim to help any individual or family affected by the death of a child, including unmarried partners, adoptive parents, step families, same sex couples and single
parent families.
TCF has no religious affiliation and offers support to bereaved families irrespective of the age of the child, cause of death, ethnic, social or political background.
0345 120 3785
info@tcf.org.uk
Dying Matters
A coalition of 32000 members that work together to make it easier to speak openly about dying, bereavement and death. Including help to make plans for end of life.
020 7520 8200
nfo@hospiceuk.org
Survivors of Bereavement By Suicide
We are the only organisation offering peer-to-peer support to all those over the age of 18, impacted by suicide loss in the UK. We help those bereaved by suicide to support each other, at the time of their loss and in the months and years that follow.
We are a self-help organisation and we provide a safe, confidential environment in which bereaved people can share their experiences and feelings, so giving and gaining support from each other. We also strive to improve public awareness and maintain contacts with many other statutory and voluntary organisations. We offer peer led support groups, online virtual support groups, a national telephone helpline, online community forum and email support.
We offer a unique and distinct service for bereaved adults across the UK, run by the bereaved for the bereaved. Suicide recognises no social, ethnic or cultural boundaries and neither do we. Our helpline and groups are open to all survivors of bereavement by suicide aged 18 years and over.
0300 111 5065
email.support@uksobs.org
Crime Support
Victim Support
Supportline is a free national telephone helpline offering immediate emotional support as well as helpful information and practical advice over the phone to
anyone in England and Wales affected by crime.
You can talk to fully trained staff in confidence (and anonymously if you prefer).
The service is also independent of the police and anyone can contact the helpline for support, regardless of the crime reported or how long ago it took place.
0808 168 9111
supportline@victimsupport.org.uk
Disability Support
Contact
Provide information advice and support to families with disabled children no matter what their condition or disability.
Freephone helpline for parents and carers with advice on welfare rights, community care issues, education needs, debt and a listening ear, with access to interpreters.
0808 808 3555
helpline@contact.org.uk
Headway
UK charity that works to improve life after brain injury. Provides support and information to brain injury survivors, their families and carers, as well as to professionals in health and legal fields.
0808 800 2244
helpline@headway.org.uk
HFT
Offers free one-to-one support by phone, email or letter for family carers who have a relative with a learning disability.
Run regular workshops for family carers. Can also provide resources for family carers covering a range of topics including holiday information, benefit changes,
safeguarding, using the Mental Capacity Act, BME and health information
0808 801 0448
familycarersupport@hft.org.uk
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IPSEA
IPSEA offers free and independent legally based information, advice and support to help get the right education for children and young people with all kinds of
special educational needs and/or disabilities (SEND).
Further support includes, suite of free downloadable legal guides and resources available to parents and carers
0179 958 2030
office@ipsea.net
Mencap
The Learning Disability Helpline provides information and advice on issues that affect the life of people with a learning disability, their families, carers and supporters.
The helpline provides information and advice on issues such as community care, money and benefits, mental capacity, diagnosis, employment for people with a
learning disability, relationships, and special educational needs.
0808 808 1111
helpline@mencap.org.uk
MND Association
The MND Association benefits advice service provides advice by phone and e-mail in England, Wales and Northern Ireland, it also provides advice via web chat in
England and Wales.
Qualified advisers will help identify the benefits you may be able to claim and work out the best way of claiming them.
0808 801 0620
mndconnect@mndassociation.org
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Parkinsons UK
Our expert nurses and helpline advisors are able to offer impartial information and signposting about all aspects of Parkinson's and the work of Parkinson's UK.
We have a network of local support workers across England, Scotland, Wales and Northern Ireland who can offer support and signposting to local services.
0808 800 0303
enquiries@parkinsons.org.uk
Rescare
Confidential helpline providing information on learning disability and its impact on family carers. Can help with issues including health care, social care, education and housing provision.
0161 474 7323
helpline@rescare.org.uk
Rett UK
Provide support to families, carers and professionals involved with people with Rett syndrome. The support team provides a valuable life-line for families across the
UK from pre-diagnosis through to end of life support.
Offer practical help, information and a listening ear to enable families to cope.
01582 798911
support@rettuk.org
Discrimination Support
EASS
Provide information advice and support on discrimination and human rights issues to individuals.
Can advise on the Equality Act 2010, advise on options to resolve issues, advise on options for informal resolution, advise on eligibility for civil legal aid, provide support for people considering making their own claims and assist in finding local sources of support.
0808 800 0082
Abuse Support (Sexual, DV & Child)
Bradford Cyrenians
Confidential telephone helpline for all men across the UK suffering from domestic abuse by their current or former partner (including same-sex partner) or other family members.
The helpline team are trained professionals who have experience of working with men who have suffered domestic abuse. Offering emotional support, information and guidance. Can also signpost to other specialist services.
0300 3030 167
menstandingup@bradfordcyrenians.org.uk
Jewish Womens Aid
The Helpline provides information, signposting and emotional support to Jewish women who are experiencing domestic abuse, or who have done in the past.
Also provides information and support for family and friends of a woman who they believe is experiencing domestic abuse.
0808 801 0500
advice@jwa.org.uk
Penny Appeal
Confidential listening support service that is non-judgemental to victims and survivors of all forms of domestic abuse.
The freephone helpline, email and web-chat services are open to both females and males aged 18 and over.
0808 802 3333
helpline@pennyappeal.org
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Refuge
Freephone 24 Hour Domestic Violence Helpline is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling
on their behalf.
We can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day, every day of the year, and is run by fully trained female helpline support workers and volunteers.
0808 2000 247
helpline@refuge.org.uk
Respect
Helpline offering information, advice and support to domestic violence perpetrators wishing to address their violence and abuse.
Also welcome calls from partners or ex partners wanting to find out what help is available for the perpetrator and from frontline workers
0808 802 4040
info@respectphoneline.org.uk
Respect (Men)
Helpline offering information, advice and support to male victims of domestic violence in heterosexual or same-sex relationships.
Also welcome calls from concerned friends and family members of male victims and from frontline workers.
0808 801 0327
info@mensadviceline.org.uk
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ManKind
Charity providing help and support to male victims of domestic abuse. The helpline is available for all men across the UK suffering from domestic violence or domestic abuse by a current or former wife or partner (including same-sex partner). Welcome calls from mothers, sisters and friends of male victims seeking information.
The Team provide both emotional support and practical information on all aspects of domestic abuse including reporting incidents, police procedures, housing and
benefits and injunctions.
01823 334244
admin@mankind.org.uk
The Wish Centre
Provide advice and information to both male and female victims of domestic abuse. Can offer access to various services including access to temporary accommodation at the point of crisis subject to assessment.
Further support includes access to counselling, access to various help and support programmes, advocacy services and support to children and young people.
01254 260465
nfo@thewishcentre.org
NAPAC
If you’re an adult survivor of any form of child abuse, we’re here for you. Taking a first step is difficult, but we can provide you with support and signposting on your road to recovery.
0808 801 0331
support@napac.org.uk
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NSPCC
We’ve been protecting children for over 100 years. Over 5 years, thanks to the generosity of our supporters, volunteers and staff, we helped to make more than 6.6 million children safer from abuse.
We’ve developed new services to help families, campaigned to change laws, shared information about abuse and how to recognise it, and developed new tools for children, parents and professionals. But we can’t stop there.
0808 800 5000
help@nspcc.org.uk
One in Four
We provide a safe, restorative environment to work through the effects of sexual abuse and violence and aim to meet the needs of anyone irrespective of gender,
ethnicity or sexual orientation.
We focus on the individual person and believe in the importance of empowering survivors to overcome the trauma of abuse and move forward in their lives.
0208 697 2112
admin@oneinfour.org.uk
Rape Crisis
Rape Crisis England & Wales is the charity working to end sexual violence and abuse. We are the membership organisation for Rape Crisis Centres who deliver specialist services to those affected by sexual violence in England & Wales.
Together with our member Rape Crisis centres, we aim to educate, influence and make change. We provide specialist information and support to all those affected by sexual violence in England & Wales.
0808 802 9999
rcewinfo@rapecrisis.org.uk
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Womens Aid
One of the better known domestic abuse charities. A wide range of resources and information can be found on the Women’s Aid website, aimed at helping women and young people who are the victims of domestic abuse.
Advice can be found on legal and housing and tips on how to create a safety plan. The advice is available in 11 different languages, as well as audio.
0808 200 0247
helpline@womensaid.org.uk
Stalking Helpline
If you feel you are the victim of harassment or stalking the National Stalking Helpline can provide advice on how to deal with any type of harassment and stalking, including how to report the behaviour to the police.
0808 802 0300
advice@stalkinghelpline.org
Survivors UK
We provide a national online helpline, individual and group counselling for boys, men and non-binary people aged 13+ who have experienced sexual violence at any time in their lives.
We also offer emotional support through the justice system, support for friends and families of survivors, and training for professionals and organisations.
0203 598 3898
info@survivorsuk.org
Family & Parental Support
Abortion Talk
Abortion Talk offers a confidential Talkline, open three times a week, to talk about abortion, whether you've had an abortion, are thinking about having an abortion, know someone who has had an abortion or work in abortion care.
03330 909 266
info@abortiontalk.com
Action For Children
Parent Talk is an online support service for parents of 0-19's to access information and support on anything to do with parenting, such as behaviour, sleep, food and
nutrition, and information on milestones as well as signposting to other support services
Adoption UK
Provide support, community and advocacy for all those parenting or supporting children who cannot live with their birth parents.
Helpline advisers offer practical suggestions, information and encouragement, or can signpost callers in the right direction for specialist help
0300 666 0006
helpline@adoptionuk.org.uk
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Cry - SIS
The Cry-sis helpline provides self-help and support to families with excessively crying, sleepless and demanding babies.
Callers are referred to a trained volunteer member who has had personal experience of these types of problems and can provide support and tried and testedstrategies to improve the situation.
08451 228 669
info@cry-sis.org.uk
Families Need Fathers
Provides support to parents and families following separation. Service open to mothers, fathers, grandparents, new partners and extended families.
The helpline team can provide information, advice and support services to help parents achieve a positive outcome.
Informative website, online forum (with free online Solicitor) plus a network of over 50 branches throughout the UK.
0300 0300 363
fnf@fnf.org.uk
Family Action
FamilyLine is a free service available to any adult family members who manage the challenges of daily life and parenthood via telephone, text message and email.
The Helpline Team can provide emotional support or practical guidance on any aspect of parenting or broader family life.
Areas of support include parenting, hardship, isolation, relationship breakdown, domestic abuse, education, disability and additional needs.
0808 802 6666
familyline@family-action.org.uk
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Family Lives
Provides advice, guidance and support on any aspect of parenting and family life, including bullying.
Family Lives support staff take calls from 7am – midnight.
0808 800 2222
askus@familylives.org.uk
Family Rights Group
Provides confidential advice for parents and family members who are involved with, or need, children’s social care services.
Most commonly advises parents where social workers are worried about a child’s safety, families with a child in care and grandparents who are raising grandchildren who cannot live at home.
0808 801 0366
office@frg.org.uk
Fosterline
Provides confidential, impartial information, advice and signposting on issues of concern to foster carers and those interested in fostering. I
n particular it will provide advice and information about how to apply to be a foster carer; support the retention of foster carers and aid them to provide care that meets their foster children’s needs.
0800 040 7675
enquiries@fosterline.info
Cont ...
Gingerbread
Provides support and expert advice to the single parent with the main care of the child. Support includes anything from dealing with a break-up to going back to work or sorting out maintenance, welfare benefits or tax credit issues, contact, employment, education, housing and debt.
0808 802 0925
info@gingerbread.org.uk
GlobalARRK
Charity supporting “Stuck Parents” who have moved abroad and cannot return to their home country with their children.
This includes parents who have ‘abducted’ their children to their home country.
The Parent Support service can be contacted via email, Facebook message or online website form.
info@globalarrk.org
Cont ...
Kidscape
Confidential helpline offering advice and support to parents, carers and family members concerned about a child.
020 7823 5430
parentsupport@kidscape.org.uk
Only Dads
We support parents who are struggling to make the best decisions for their family during separation and divorce
info@onlydads.org
Only Mums
We support parents who are struggling to make the best decisions for their family during separation and divorce.
info@onlymums.org
Gender Identity Support
Mermaids UK
Mermaids supports children and young people up to 19 years old suffering from gender identity issues, their families and supporting professionals.
This includes a helpline, email service, direct support, online forums for parents and teens, plus local/national meetings.
0808 801 0400
nfo@mermaidsuk.org.uk
Gires
Gires - Gender Identity Research and Education Society is a charity whose aim is to work to help the trans and gender non-conforming communities including those whose preferred expression is non-binary and non-gender.
The charity is operated by volunteers who give their time freely to support those struggling with gender expression.
01372 801 554
info@gires.org.uk
Housing / Homelessness Support
Housing Rights
Advice and representation service for people with housing problems such as homelessness, rent arrears, mortgage arrears, tenancy problems, harassment, illegal eviction and threatened court action.
Also provides specialist training and information to assist other advisors.
0289 024 5640
info@housingrights.org.uk
Centrepoint
Free and confidential helpline providing homelessness advice and support to anyone in England aged 16-25.
The Team can also offer advice to people worried about a young person they know.
The Centrepoint Helpline can help with issues including sofa surfing, options for when the Council cannot provide support, pregnant women and those with
children, non-UK citizens and fleeing violence.
0808 800 0661
supportercare@centrepoint.org
Cont ...
Shelter
Provide advice and information for people with a housing problem or who are homeless/about to become homeless.
Issues dealt with include housing rights, harassment, illegal eviction, rent and mortgage arrears, disrepair, housing benefit, domestic violence and other issues.
0808 800 4444
info@shelter.org.uk
Crisis
We are the national charity for people experiencing homelessness. We help people directly out of homelessness and campaign for the changes needed to solve it altogether
08000 384 838
supporter.helpline@crisis.org.uk
LGBTQIA+ Support
Galop
Helpline open to anyone in the UK who has experienced anti-LGBT+ violence, abuse or harassment and needs a safe space to talk about it.
Can provide independent advice, support, and signposting to organisations that are local for those requiring further support.
020 7704 2040
hatecrime@galop.org.uk
Intercom Trust
Confidential helpline staffed by LGBT+ Practitioners who work to strong standards of confidentiality, client-protection and positive listening.
The Team can offer a non-judgemental, listening ear and can signpost to other services and relevant information depending on issues presented.
Can also offer further assistance through own LGBT+ specialist services such as support and advocacy and low-cost counselling.
0800 612 3010
helpline@intercomtrust.org.uk
Switchboard
Provides an information, support and referral service for lesbians, gay men and bisexual and trans people, including anyone considering issues around their sexuality and/or gender identity.
Also welcome calls from friends, parents or
family members of LGBT+ looking for independent advice and support.
0300 330 0630
chris@switchboard.lgbt
Cont ...
The Proud Trust
Free, confidential and secure instant messaging service for LGBT+ young people and the adults who support them.
Once connected to the service you will be speaking to a chat operator who is a trained member of staff from The Proud Trust who has a wealth of experience working with and supporting LGBT+ young people.
Chat Operators are LGBT+ themselves, will listen, be open and friendly and will
not judge what you say.
0161 660 3347
info@theproudtrust.org
Stonewall
We stand for lesbian, gay, bi, trans, queer, questioning and ace (LGBTQ+) people everywhere.
We imagine a world where all LGBTQ+ people are free to be themselves and we can live our lives to the full.
0207 593 1850
info@stonewall.org.uk
Military & Veteran Support
ABF Soldiers Charity
We stand at the forefront of support for the Army family, last year supporting 60,000 people in 63 countries around the world.
As one of the largest funders in the sector, we award grants to individuals and families, and fund leading organisations that support soldiers, former soldiers, and their families.
When we hear of a person or family in need, we aim to respond within 48 hours
0207 901 8900
info@soldierscharity.org
Combat Stress
We are Combat Stress, the UK’s leading charity for veterans’ mental health.
For over a century, we’ve helped former servicemen and women with mental health problems such as post-traumatic stress disorder (PTSD), anxiety and depression.
Today we provide specialist treatment and support for veterans from every service and conflict, focusing on those with complex mental health issues.
0800 138 1619
helpline@combatstress.org.uk
Help for Heroes
We believe anyone affected by their military service deserves to live a secure and healthy life with purpose.
Together, we can help our wounded veterans overcome their daily battles and thrive.
0300 303 9888
getsupport@helpforheroes.org.uk
Cont ...
PTSD Resolution
Veterans (any former Armed Forces Personnel), Reservists and Families who are struggling to reintegrate into a normal work & family life because of trauma suffered during military service and other adverse life events.
The programme is community-based, with treatment and support provided locally through a nationwide network of 200 therapists, accredited by the Professional Standards Authority.
PTSD Resolution helps Veterans and Reservists to resolve the mental health problems associated with military trauma that obstruct a normal range of family and work relationships.
0300 302 0551
contact@ptsdresolution.org
Veterans Gateway
Confidential helpline and website to connect veterans and their families with organisations best placed to help with a range of issues, regardless of what they need or where they are. Many of the team are veterans themselves so understand the issues faced after leaving the Armed Forces.
They work with people on a one-to-one basis, connecting them with the right
support as soon as possible. Website has Self Help resources to find information and advice or contact one of the Advisors for support by phone or email.
0808 802 1212
supportercare@britishlegion.org.uk
SSAFA
SSAFA helps the armed forces community in a number of ways, though our focus is on providing direct support to individuals in need of physical or emotional care.
Addiction, relationship breakdown, debt, homelessness, post-traumatic stress, depression and disability are all issues that can affect our members of our Armed Forces community.
Many of these problems only become apparent when an individual has to leave their life in the Forces and join ‘Civvy Street’.
SSAFA is committed to helping our brave men and women overcome these problems, and rebuild their lives.
0800 260 6767
supporter@ssafa.org.uk
Missing People Support
Missing People
Free 24/7 confidential helpline providing support and options for people who are thinking about going missing or are already away and their families.
Missing People is a confidential service and calls cannot be traced. Callers can text even if there is no credit available on mobile phones.
People worried about the safety of a missing person are encouraged to contact the police as a first point of call.
The Charity also offers publicity appeals for missing people and lost contact tracing.
116 000
116000@missingpeople.org.uk
Pregnancy Support
Life
Life is creating a world where no one faces pregnancy or pregnancy loss alone. The Life National Helpline provides free, non-directive counselling and skilled listening around pregnancy, pregnancy loss, abortion issues, and emotional support during pregnancy and afterwards.
This is delivered through phone, text, and email.
0808 802 5433
help@pregnancymatters.org.uk
Maternity Action
Advice line offering free, confidential telephone support and advice. Team of advisers can offer advice and information on rights and entitlements throughout
pregnancy, maternity leave and return to work.
Can also advise employers about managing pregnant women and new parents. Further support includes training for advisors, community workers, midwives and other health professionals.
0808 802 0029
info@maternityaction.org.uk
Cont ...
Pregnancy Sickness Support
Offers support to sufferers of nausea and vomiting in pregnancy and its severe form, Hyperemesis Gravidarum.
The Charity can provide information on treatments and coping strategies, employment issues, oral hygiene, mental health issues, eating advice, recovery and more.
Further support includes one-to-one volunteer support network for women with hyperemesis and online forum where sufferers can access support from a number of trained volunteers at almost any time of the day or night.
024 7638 2020
info@pregnancysicknesssupport.org.uk
Twins Trust
Twinline is a free national, confidential, listening and emotional support service for all parents of twins, triplets and more, and professionals involved in care.
Staffed by trained volunteers who are parents of multiples. Free for all members and non-members.
Can help with issues including sleeping, feeding, crying, behaviour, discipline, school issues and special needs.
0800 138 0509
twinline@twinstrust.org
Prison Support
Families Outside
Support and information helpline for families with a relative in prison.
Can give information and support over the phone, via text messaging or through email facility and has a range of materials that can be posted or accessed via the website.
0800 254 0088
support@familiesoutside.org.uk
Howard League for Penal Reform
Confidential legal service for young people, including those in prison.
An answerphone service is available and callers should make sure that their name, prison and prison number are clearly stated.
Anyone can call the advice line if they have a problem that might have a legal answer.
0808 801 0308
info@howardleague.org
Cont ...
Prison Reform Trust
Provides advice, information, support and advocacy to prisoners, their friends and families and those working in prison.
Has a freephone and freepost service for prisoners and a landline number for everyone to use.
Also provides advice by email and letter and produces information booklets and factsheets
0808 802 0060
adviceandinformation@prisonreformtrust.org.uk
Pact
Provide support to prisoners, people with convictions and families.
Support people to make a fresh start and minimise the harm that can be caused by imprisonment on people who have committed offences, on families and on communities. The national helpline is a free and confidential service.
Helpline volunteers offer practical and emotional support, information and advice to anyone affected by imprisonment, in a straightforward, non-judgmental way.
0808 808 3444
helpline@prisonadvice.org.uk
Unlock
Unlock is an independent award-winning national charity, independent of Government, that provides a voice and support for people with convictions who are
facing stigma and obstacles because of their criminal record, often long after they have served their sentence.
Further support includes peer support, advocacy, free confidential helpline with advice for individuals on criminal records, including the law on disclosing criminal records, the Disclosure and Barring Service, applying for jobs, financial matters, travelling abroad with convictions and other areas of life where criminal records can cause problems.
01634 247350
advice@unlock.org.uk
Immigration & Asylum support
Migrant Help UK
SMigrant Help provides support and advice services to migrants in the UK. Provide individuals with the resources and support required to find safety, access
appropriate services and information, and develop greater independence.
Offers a wide range of services across the UK working with EU nationals, foreign national prisoners, victims of modern day slavery (human trafficking).
0808 801 0503
info@migranthelpuk.org
Psychosis Support
Action on Postpartum Psychosis
Action on Postpartum Psychosis is the national charity for women and families affected by postpartum psychosis (PP).
PP is a severe mental illness which begins suddenly following childbirth. Symptoms include hallucinations and delusions, often with mania, depression or confusion.
Over 1400 women experience PP each year in the UK (1 to 2 in every 1000 mothers). An episode of PP can be very frightening for women and their families. Most women go on to make a full recovery, however the journey to full recovery can be long and difficult.
020 33229900
app@app-network.org
Hearing Voices Network
- Raise awareness of the diversity of voices, visions and similar experiences
Challenge negative stereotypes, stigma and discrimination - Help create more spaces for people of all ages and backgrounds to talk freely about voice-hearing, visions and similar sensory experiences
- Raise awareness of a range of different ways to manage distressing, confusing or difficult voices
- Encourage a more positive response to voice-hearing and related experiences in healthcare settings and wider society
info@hearing-voices.org
Voice Collective
Voice Collective is a UK-wide, London-based project that supports children and young people up to 25 years old who hear voices, see visions, have other ‘unusual’
sensory experiences or beliefs.
We also offer support for parents/families, and training for youth workers, social workers, mental health professionals and other supporters. Our work is funded by BBC Children In Need and the John Lyon’s Charity.
020 7911 0822
info@voicecollective.co.uk
Self Harm Support
Harmless
Harmless is a passionate organisation who works to address and overcome issues related to self-harm and suicide.
0115 934 8445
info@harmless.org.uk
SelfharmUK
Alumina could be a helpful step forward. If you sign up we’ll begin a conversation over email to work out if it might be a good fit – and you can ask us any
questions you have.
The only rule we have in Alumina is that we don’t talk about suicide in the groups. If
that’s something you are struggling with thinking about we recommend getting in touch with our friends at Papyrus who are better equipped to support you.
01582 877220
hello@youthscape.co.uk
Self Injury Support
We recognise the role and function that self-injury can play in people’s lives at different times. We aim to foster feelings of autonomy and empowerment in the
people we support.
Our aim is to give people access to clear and objective information designed to help them make the right choices for them at different times in their lives. We do not tell people to stop using self-injury, as this is not our choice to make.
0808 800 8088
tessmail@selfinjurysupport.org.uk
Eating Disorder Support
Talk-Ed (ABC)
We are a national charity supporting anyone affected by any eating disorder or eating distress. We will meet you wherever you are in your journey, with personalised support.
ontact@talk-ed.org.uk
Beat
Our national Helpline exists to encourage and empower people to get help quickly, because we know the sooner someone starts treatment, the greater their chance of recovery. People can contact us online or by phone 365 days a year.
We listen to them, help them to understand the illness, and support them to take positive steps towards recovery.
We also support family and friends, equipping them with essential skills and advice, so they can help their loved ones recover whilst also looking after their own mental health. And we campaign to increase knowledge among healthcare and other relevant professionals, and for better funding for high-quality treatment, so that when people are brave enough to take vital steps towards recovery, the right help is available to them.
0808 801 0677
help@beateatingdisorders.org.uk
Mental Health and Employment Support
ACAS
We work with millions of employers and employees every year to improve workplace relationships. We're an independent public body that receives funding from the government.
0300 123 1100
BITC
We work with our members to continually improve their responsible business practice, leveraging the collective impact for the benefit of communities.
020 7566 8650
info@bitc.org.uk
Health in Construction
The HCLG will focus on the key areas of promoting good mental health, the prevention of respiratory disease, and the prevention of musculoskeletal
disorders
news@healthinconstruction.co.uk
Cont ...
Richmond Fellowship
Richmond Fellowship is a national mental health charity. We’ve been working with individuals, families and communities to make recovery reality for over 60 years.
More importantly, our services work hand-in-hand with people we support to give them the confidence and self belief that they have an important contribution to make in society.
By working closely with the people we support, we’ve developed models to support recovery that can make a positive difference to their lives
020 7697 3300
communications@richmondfellowship.org.uk
This is Me
This is Me is a business-led campaign to support organisations, and their employees, to talk about mental health.
It encourages people with experience of a mental health problem, whether their own or of a loved one, to share their stories.
mentalhealthatwork@mind.org.uk
Shaw Trust
At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work.
We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.
0300 30 33 111
support@shaw-trust.org.uk
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